Shipping & Returns
SHIPPING
We ship all orders using Royal Mail from the UK.
We ship items on total weight/size and not the number of items you have ordered.
All our fine art Giclée prints are printed on demand with our printers in the UK. Once we have received our prints, they are inspected, signed/stamped, packaged and sent onto you as soon as possible. Average dispatch time is 4-6 days, before an item can be shipped. Below is the total time you can expect to wait for your delivery from receipt of order.
During busy festive periods, bank holidays and national holidays please allow for slightly longer delivery times.
UK DELIVERY RATES AND TIMES
Original Artwork
FREE Tracked & Signed delivery. Stocked item, so please allow 2-3 days for delivery.
Giclée Prints
FREE UK 1st Class standard Royal Mail delivery.
Please allow 7-10 working days to receive your order.
We offer a flat rate of £8.50 for a Special Delivery service, ONCE print is ready for dispatch. This will allow for a tracked and reduced delivery time. Please allow 4-5 working days to receive your print if using this shipping service.
INTERNATIONAL RATES AND TIMES
IMPORTANT NOTE to all our EU, International customers. When an item is shipped internationally, it may be subject to import taxes, customs duties and or sometimes the courier/mail handling fees by the destination country. These fees can vary from country to country and it is difficult for our small business to calculate or collect these fees or taxes. You, the customer will be held responsible for payment of any local taxes or import duties that may be required for customs to release your goods to you. Eimear Nicholls is not responsible for any of these additional charges. If you wish to email us on this matter before purchasing, please do so at info@eimearnicholls.com and we will be happy to help you.
International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature may not be obtained.
Original Artwork
Tracked & Signed delivery. Stocked item, so please allow 3-5 working days for Europe and 5-7 working days for R.O.W(Rest of the World).
Giclée Prints
Please allow 8-12 days delivery for Europe.
Please allow 10-14 days delivery for R.O.W(Rest of World).
All international items will be shipped by International Tracked & Signed service.
International Shipping costs
Europe
Flat shipping rate: £11
R.O.W(Rest of the World)
Flat shipping rate: £18
RETURNS AND EXCHANGES
If you wish to return your item we have a 14 day returns policy from receipt of purchase. All items must be returned in the exact condition you received it and in its original packaging, where possible.
Unfortunately we don’t offer/refund shipping charges on any items you wish to return or exchange. However if an item is deemed faulty, due to an error, we recommend you get in contact by sending an email to info@eimearnicholls.com and we will get back to you as soon as possible.
Eimear Nicholls is not responsible for items damaged or lost in transit.
To return an item , please send an email to info@eimearnicholls.com with your name, invoice number and reason for returning the item. Once we have got back to you, please wrap the artwork securely in it’s original packaging. It MUST be sent back by Tracked and Signed post. Please retain this receipt, proof of postage. Once received and approved, we will refund the artwork amount back into your account that same day.